RETURNS • REPLACEMENTS • REFUNDS
When Something
Isn't Right.
We want every Djane Studio order to reach you
in the condition it was intended. If there is
a genuine issue with your order, our team will
review it and provide the appropriate resolution.
01
Damaged or Defective Product
If you receive a damaged or defective product,
please contact Djane Studio as soon as possible
after delivery with your order details and clear
photographs or videos showing the product,
packaging and reported issue.
02
Wrong Product Received
If the product delivered is different from
the product ordered, contact our support team
with the order number and supporting images.
Once verified, an appropriate replacement,
return or other resolution may be provided.
03
Return Eligibility
Return eligibility depends on the product
and reason for return. Where a return is
approved, the product should generally be
unused and returned with its original
packaging, accessories and components.
04
Customized & Made-to-Order Products
Customized, personalized or made-to-order
products may not be eligible for return or
exchange merely because of a change of mind.
Genuine damage, defect or incorrect-product
cases will be reviewed separately, subject
to applicable law.
05
Return Approval
Please contact Djane Studio before returning
any product. Products sent back without prior
communication or approval may not be accepted.
Our support team will provide the applicable
next steps after reviewing your request.
06
Refunds
Once a refund is approved, it will be processed
through the applicable payment method or another
permitted method. The time required for the
amount to reflect may vary depending on the
payment provider or financial institution.
07
Shipping & Delivery Issues
Delivery timelines may vary depending on the
destination, product and courier service.
Customers should provide complete and accurate
delivery information. If a shipment appears
delayed, lost or has another delivery-related
issue, please contact us with your order details.
08
Product Appearance
Minor variations in colour, texture, finish or
appearance may occur because of materials,
manufacturing, photography, lighting or screen
settings. Such reasonable variations alone may
not qualify a product as damaged or defective.
NEED ASSISTANCE?
We're Here To Help.
Keep your order number ready and contact our
support team for assistance with your order.
Contact Support
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